1. Eligibility Quick-Reference Table

Important: ALL claims (defects, missing, or incorrect items) REQUIRE photo/video evidence. Do not discard any packaging or items until your ticket is resolved.

Type Categories 72-Hour Window (DOA/Issues) 14-Day Window (Unopened)
Flavor Products Disposables, E-liquids, Prefilled Pods, Pouches ✅ Case-by-case ✅ Unopened Only
Hardware & Parts Kits, Mods, Tanks, Coils, Glass, Spare Parts ✅ Case-by-case ✅ Unopened Only
Final Sale Clearance, Free Gifts, Flash Sale ❌ Non-Returnable ❌ Non-Returnable

2. 72-Hour Reporting Window (DOA & Issues)

All claims for missing, incorrect, or defective items must be reported via a [Support Ticket] within 72 hours of the “Delivered” timestamp.

A. Defective on Arrival (DOA)

  • Flavor Products: We do not accept returns based on personal flavor preference or “not as expected.” Only non-functional disposables or leaking pods (reported within 72h) are eligible. We provide Store Credit, Refund, or Replacement after evidence verification.
  • Hardware: For factory defects (device won’t power on, screen dead), we offer Store Credit, Refund, or Replacement after evidence verification.

B. Missing or Incorrect Items

Upon verification of your photo/video evidence, we will provide Store Credit or Full Refund for the missing/incorrect portion.

C. Shipping Damage:

We cover physical damage that renders the product unusable (e.g., broken glass, severe leaking). Minor cosmetic damage to the outer packaging (dents, creases) that does not affect the product’s function is not eligible for a claim.

  • With Shipping Protection: 100% reimbursement.
  • Without Shipping Protection: 50% reimbursement.

3. 14-Day Buyer’s Remorse (Change of Mind)

If you are unsatisfied with your purchase (excluding Final Sale items):

  • Condition: Items must be Unopened, Unused, and Factory Sealed. If the seal is broken, the return is void.
  • Return for Refund: Customer pays return shipping.
  • Exchange for Other Items: Customer pays return shipping + 20% Restocking Fee + shipping for the new item.

* Requirement: Submit a photo of the sealed product via a [Support Ticket] for pre-approval.

4. Warranty Services (Post-72 Hours)

What happens after the initial 72-hour window?

  • Manufacturer Warranty: Most hardware brands (Mod/Kits) offer a 3-6 month limited warranty.
  • Our Role: After 72 hours, EightVape does not provide direct exchanges. Please keep your original packaging (with the Security/Scratch Code) and contact the manufacturer’s official support team for technical defects.

5. The “Golden Rules” for Returns

  1. Don’t Throw Anything Away: Keep all packaging and defective items until your claim is resolved.
  2. Evidence is Key: No photos/videos = No resolution.
  3. Mark Your Package: Once approved, your Order Number (NEVXXXX) must be clearly written on the outside of the return box. Packages without a visible order number may be discarded.
  4. Timed Return: Approved returns must be postmarked within 5 business days.